Frequently Asked Questions
Everything you need to know about your Teddykompaniet experience
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the EU. International orders may take 7-14 business days depending on the destination country and customs processing.
What is your return policy for plush toys and accessories?
We offer a 30-day return policy. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.
Are your products safe for newborns?
Yes, all Teddykompaniet products are tested according to rigorous safety standards (EN71) and are CE marked, ensuring they are safe for children of all ages, including newborns.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Klarna, and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's journey.
Can I wash my Teddykompaniet plushie?
Most of our plush products are machine washable at 40 degrees Celsius. We recommend checking the specific care label attached to your item for detailed washing instructions.